Terms and Conditions
Service Frequency We offer flexible cleaning frequencies of 4, 6, or 8 weeks. We kindly request a three-day window of flexibility around your scheduled cleaning date.
Specific Date Requests While we aim to accommodate specific date or day preferences, please understand that we may not always be able to provide them due to logistical constraints. Rest assured, we will send you a text notification the day before your scheduled cleaning to keep you informed.
Fully Insured Hider’s Window Cleaning is fully insured for your peace of mind. In the unlikely event of any accidental damage or incident occurring as a direct result of our work, customers must notify us within 48 hours of the incident taking place. Claims reported after this 48-hour period may not be accepted.
Payments
We currently accept payment by GoCardless Direct Debit or cash on the day of your clean.
Customers wishing to pay by GoCardless can securely set up their payment details using the link below:
https://pay.gocardless.com/BRT0002YG01KAX2
By setting up your GoCardless payment details, you authorise Hider’s Window Cleaning to securely collect payments for window cleaning services when they are due.
Cash payments must be made on the day of the clean.
We no longer accept bank transfer as a standard method of payment unless agreed with us in advance.
If payment is not received when due, we reserve the right to pause future services until the outstanding balance has been settled. For overdue payments, additional administration or recovery costs may apply.
Complaints Procedure We always strive to deliver the best service possible. If, for any reason, you are unsatisfied with our work, please contact us within 48 hours of the cleaning. We will promptly return to address and rectify the issue. Please note that complaints logged after 48 hours may not be eligible for re-cleaning or refunds.
Cancellations We make every effort to maintain reliability, and we kindly ask for the same from our customers. On the scheduled cleaning day, it is challenging for us to replace your appointment, so if you cancel on the day by either calling our office or refusing our team access, we reserve the right to charge you the full expected price.
Adverse Weather Conditions We continue to provide service in rainy conditions, ensuring the quality remains consistent. However, we may need to cancel appointments in the event of heavy rain, thunder and lightning storms, or icy conditions.
Termination of Services If you decide to cancel our services for any reason, you have the flexibility to do so at any time. You can initiate the cancellation process by contacting us via telephone at 07856224790 or 01403613053, or by emailing us at hiderswindowcleaning@gmail.com.
Confidentiality We take your privacy seriously. All customer information is securely stored in a confidential database and is neither discussed nor shared with any individual or company.
At Hider’s Window Cleaning, we value your business and aim to provide you with exceptional service while maintaining transparency and professionalism in all our dealings. If you have any questions or concerns regarding our terms and conditions, please feel free to contact us.
I accept that hiders window cleaning will clean my windows on a 4,6,8 weekly, NO
CONTRACT basis at the set price above, payments are to be made within 48 hours of
the windows being cleaned. If payment is not paid within 7 days a 25% admin charge
will be added to the total. You can cancel this service at any time by email or text
message or by phone. This price is set for 12 months, and prices may rise after 12
months due to inflation.
